Refund policy

At H2K, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, please read our Returns Policy below.

1. ELIGIBILITY FOR RETURNS

1.1 You may request a return within [14] days of receiving your order, provided that:

(a) the item is unused, unworn, and in its original condition;

(b) the item is returned in its original packaging with all tags attached; and

(c) the item is not a final sale, limited edition, or promotional item marked as non-returnable at the time of purchase.

1.2 The following items are not eligible for return:

(a) items marked as final sale or non-returnable;

(b) items that have been worn, washed, altered, or damaged after delivery;

(c) items without original tags or packaging; and

(d) gift cards or vouchers.

2. HOW TO INITIATE A RETURN

2.1 To initiate a return, please contact us at [H2K contact email] within the return period, providing:

(a) your order number;

(b) the item(s) you wish to return; and

(c) the reason for your return.

2.2 We will respond within [3] Business Days with instructions on how to return your item.

3. RETURN SHIPPING

3.1 You are responsible for the cost of return shipping unless the item is Defective or we have sent you an incorrect item.

3.2 We recommend using a tracked shipping method. H2K shall not be responsible for items lost or damaged in transit during return.

4. REFUNDS

4.1 Upon receipt and inspection of your returned item, we will notify you of the outcome within [5] Business Days.

4.2 If your return is approved, we will process your refund to your original payment method within [7] BusinessDays of approval.

4.3 Original shipping fees are non-refundable unless the return is due to our error or a defective item.

5. EXCHANGES

5.1 We offer exchanges for a different size or colour of the same item, subject to availability. Please indicate your preference when initiating your return.

5.2 If the requested exchange item is unavailable, we will process a refund instead.

6. DEFECTIVE OR INCORRECT ITEMS

6.1 If you receive a defective or incorrect item, please contact us within [7] days of delivery at [H2K contact email] with your order number and photographs of the item.

6.2 We will arrange for a replacement or full refund, including return shipping costs, at no cost to you.

7. CONTACT US

For any returns or exchange queries, please contact us at:

Email: ljbholdings99@gmail.com

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